Question:
Overall, how satisfied are you with the service you received from B.O.B.?
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|
| Answer |
Count |
Percentage |
| 8 |
1 |
100.00 % |
| 1 - Extremely Dissatisfied |
0 |
0.00 % |
| 2 |
0 |
0.00 % |
| 3 |
0 |
0.00 % |
| 4 |
0 |
0.00 % |
| 5 |
0 |
0.00 % |
| 6 |
0 |
0.00 % |
| 7 |
0 |
0.00 % |
| 9 |
0 |
0.00 % |
| 10 - Extremely Satisfied |
0 |
0.00 % |
| Totals |
2 |
100% |
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Question:
How likely are you to recommend B.O.B. to a colleague?
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|
| Answer |
Count |
Percentage |
| 1 - Not at all Likely |
1 |
100.00 % |
| 2 |
0 |
0.00 % |
| 3 |
0 |
0.00 % |
| 4 |
0 |
0.00 % |
| 5 |
0 |
0.00 % |
| 6 |
0 |
0.00 % |
| 7 |
0 |
0.00 % |
| 8 |
0 |
0.00 % |
| 9 |
0 |
0.00 % |
| 10 - Extremely Likely |
0 |
0.00 % |
| Totals |
2 |
100% |
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Question:
How likely are you to purchase the same services from B.O.B. in the future?
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|
| Answer |
Count |
Percentage |
| 10 - Extremely Likely |
1 |
50.00 % |
| 3 |
1 |
50.00 % |
| 1 - Not at all Likely |
0 |
0.00 % |
| 2 |
0 |
0.00 % |
| 4 |
0 |
0.00 % |
| 5 |
0 |
0.00 % |
| 6 |
0 |
0.00 % |
| 7 |
0 |
0.00 % |
| 8 |
0 |
0.00 % |
| 9 |
0 |
0.00 % |
| Totals |
2 |
100% |
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Question:
If you had to choose a similar provider again for the first time, how likely would you choose B.O.B.?
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|
| Answer |
Count |
Percentage |
| 1 - Not at all Likely |
1 |
50.00 % |
| 10 - Extremely Likely |
1 |
50.00 % |
| 2 |
0 |
0.00 % |
| 3 |
0 |
0.00 % |
| 4 |
0 |
0.00 % |
| 5 |
0 |
0.00 % |
| 6 |
0 |
0.00 % |
| 7 |
0 |
0.00 % |
| 8 |
0 |
0.00 % |
| 9 |
0 |
0.00 % |
| Totals |
2 |
100% |
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Question:
How likely are you to purchase different services from B.O.B. in the future?
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|
| Answer |
Count |
Percentage |
| 10 - Extremely Likely |
1 |
100.00 % |
| 1 - Not at all Likely |
0 |
0.00 % |
| 2 |
0 |
0.00 % |
| 3 |
0 |
0.00 % |
| 4 |
0 |
0.00 % |
| 5 |
0 |
0.00 % |
| 6 |
0 |
0.00 % |
| 7 |
0 |
0.00 % |
| 8 |
0 |
0.00 % |
| 9 |
0 |
0.00 % |
| Totals |
2 |
100% |
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Question:
How likely are you to increase the amount your purchase from B.O.B.?
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|
| Answer |
Count |
Percentage |
| 10 - Extremely Likely |
1 |
100.00 % |
| 1 - Not at all Likely |
0 |
0.00 % |
| 2 |
0 |
0.00 % |
| 3 |
0 |
0.00 % |
| 4 |
0 |
0.00 % |
| 5 |
0 |
0.00 % |
| 6 |
0 |
0.00 % |
| 7 |
0 |
0.00 % |
| 8 |
0 |
0.00 % |
| 9 |
0 |
0.00 % |
| Totals |
2 |
100% |
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Question:
How likely are you to increase the frequency with which you purchase from B.O.B.?
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|
| Answer |
Count |
Percentage |
| 10 - Extremely Likely |
1 |
100.00 % |
| 1 - Not at all Likely |
0 |
0.00 % |
| 2 |
0 |
0.00 % |
| 3 |
0 |
0.00 % |
| 4 |
0 |
0.00 % |
| 5 |
0 |
0.00 % |
| 6 |
0 |
0.00 % |
| 7 |
0 |
0.00 % |
| 8 |
0 |
0.00 % |
| 9 |
0 |
0.00 % |
| Totals |
2 |
100% |
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Question:
How likely are you to switch providers the next time you need similar services?
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|
| Answer |
Count |
Percentage |
| 9 |
1 |
100.00 % |
| 1 - Not at all Likely |
0 |
0.00 % |
| 2 |
0 |
0.00 % |
| 3 |
0 |
0.00 % |
| 4 |
0 |
0.00 % |
| 5 |
0 |
0.00 % |
| 6 |
0 |
0.00 % |
| 7 |
0 |
0.00 % |
| 8 |
0 |
0.00 % |
| 10 - Extremely Likely |
0 |
0.00 % |
| Totals |
2 |
100% |
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